Help Page

How do i report a problem with the website or database pages?
You can email questions and problems to webmaster@nehgs.org,

HOMEPAGE: HOW DO I GET BACK TO THE HOMEPAGE THERE IS NO HOME BUTTON? 
The web standard for linking back to the homepage is the upper left hand logo. By clicking
on the New England Historic Genealogical Society Logo in the upper left hand corner you will be
linked back to the homepage of our website.

my web browser closes after viewing a few images!
Some users are experiencing a problem where their browser closes after viewing 5 or 6 images with the MrSID plug-in, we suggest that you make sure your browser and PC are updated with the most recent Microsoft patches and updates, it has been our experience that these updtes and patches help to resolve the issue.

How do I log on to the site?
A link to the login page is located on the top of the screen. NEHGS members logging into NewEnglandAncestors.org must enter the following information:
In the User Name field enter the email address you have on file with NEHGS.
In the Password field enter your NEHGS membership number.

Please note that the email address that you use to log in with must be on file with NEHGS. If the email address you are using does not give you access, you may need to register it with NEHGS. To register, please contact membership@nehgs.org.

Internet Explorer security setting
If you experience problems with checking out of the Online Store, please check your Internet Explorer Security settings. With IE 7.0 we have noticed that the default Internet Security setting of Medium High causes problems when checking out of the store. Changing your Internet Security settings to Medium will solve the problem.

i Have forgotten my membership number?
Locate the six-digit number over your name on the mailing label of the Register or New England Ancestors magazine, or email membership@nehgs.org.

If you are still having difficulty with the login procedure please email membership@nehgs.org to ensure the quickest response.

We have discontinued the option to personalize your login information. The above procedure is the only way to logon to the website. Also on the login page we offer a 'Forgot Your Password' tool that will email your member number to you

Once you have entered this information, you will be logged in as a member and have full access to the site. You will know that you have successfully logged in when you see "Welcome (your name)" at the top of the page.

How do I access the Great Migration Newsletter Online?
You can subscribe to both the online and printed version of the newsletter at http://www.GreatMigration.org/subscribe.html; if you have any questions or problems with subscribing please email membership@nehgs.org.

Occasionally, the online images of the Register are slightly blurred. Is there any way to sharpen the image?
You may download an Internet browser called “Opera,” which allows you to zoom in on an image. You may download it from http://www.opera.com/.

Why are there missing articles/pages/names in the Register?
We have found that there are a number of pages missing from our Register database as well as some erroneous links. We apologize for these omissions and errors. If you find that a page is missing or discover an erroneous link, please email Webmaster@nehgs.org with the volume, page number, and name that is missing or incorrect. We are in the process of adding the missing pages.

I want NEHGS to do some research for me. Is there a place on the website where I can print a research request form to mail to NEHGS ?
Yes, PDF versions of each of our research forms are available on their respective pages on the website. Go to the Research main page at http://www.newenglandancestors.org/help/default.asp, click on what type of research service you are interested in (In-depth Research or Photocopy Service) and you will see a link to the PDF. You may then download and print the form. You will need to have Adobe Acrobat Reader installed on your computer in order to download the PDF.