Help Page

How do i report a problem with the website or database pages?
You can email questions and problems to webmaster@nehgs.org,

HOMEPAGE: HOW DO I GET BACK TO THE HOMEPAGE THERE IS NO HOME BUTTON? 
The web standard for linking back to the homepage is the upper left hand logo. By clicking
on the New England Historic Genealogical Society Logo in the upper left hand corner you will be
linked back to the homepage of our website.

NEHGS offers such wonderful lectures in your building, but I live too far away to attend a lecture or seminar do you offer an online lectures or seminars?
You can find a complete listing of NEHGS online seminars at our Online Seminar page these seminars and lectures presented by our staff of genealogists. We offer new seminars on a regular basis.

Could you please tell me how I may get a copy of an article from The Register? 
You can search The New England Historical and Genealogical Register database for the article name or part of the name of the article title or keywords in the article title by using the 'Article Title Keyword(s)' search field.

When I try to print an article I get one page with text on it and then the next pages are blank, what's going on?
Check in the upper right hand corner of the web page for the text size button, you will need to decrease the size of the text displayed on the page so the printer can properly print the page.

Do I need to enable and accept cookies to browse and view search results on Newenglandancestors.org?
We do require that you accept cookies on our web site, we use use cookies to track your sessions while you are using our web site and identify you when you return to our web site.

my web browser closes after viewing a few images!
Some users are experiencing a problem where their browser closes after viewing 5 or 6 images with the MrSID plug-in, we suggest that you make sure your browser and PC are updated with the most recent Microsoft patches and updates, it has been our experience that these updates and patches help to resolve the issue.

How do I log on to the site?
A link to the login page is located on the top of the screen. NEHGS members logging into NewEnglandAncestors.org must enter the following information:
In the User Name field enter the email address you have on file with NEHGS.
In the Password field enter your NEHGS membership number.

Please note that the email address that you use to log in with must be on file with NEHGS. If the email address you are using does not give you access, you may need to register it with NEHGS. To register, please contact membership@nehgs.org.

Internet Explorer security setting
If you experience problems with checking out of the Online Store, please check your Internet Explorer Security settings. With IE 7.0 we have noticed that the default Internet Security setting of Medium High causes problems when checking out of the store. Changing your Internet Security settings to Medium will solve the problem.

i Have forgotten my membership number?
Locate the six-digit number over your name on the mailing label of the Register or New England Ancestors magazine, or email membership@nehgs.org.

If you are still having difficulty with the login procedure please email membership@nehgs.org to ensure the quickest response.

We have discontinued the option to personalize your login information. The above procedure is the only way to logon to the website. Also on the login page we offer a 'Forgot Your Password' tool that will email your member number to you

Once you have entered this information, you will be logged in as a member and have full access to the site. You will know that you have successfully logged in when you see "Welcome (your name)" at the top of the page.

How do I access the Great Migration Newsletter Online?
You can subscribe to both the online and printed version of the newsletter at http://www.GreatMigration.org/subscribe.html; if you have any questions or problems with subscribing please email membership@nehgs.org.

Occasionally, the online images of the Register are slightly blurred. Is there any way to sharpen the image?
You may download an Internet browser called “Opera,” which allows you to zoom in on an image. You may download it from http://www.opera.com/.

Why are there missing articles/pages/names in the Register?
We have found that there are a number of pages missing from our Register database as well as some erroneous links. We apologize for these omissions and errors. If you find that a page is missing or discover an erroneous link, please email Webmaster@nehgs.org with the volume, page number, and name that is missing or incorrect. We are in the process of adding the missing pages.

I want NEHGS to do some research for me. Is there a place on the website where I can print a research request form to mail to NEHGS ?
Yes, you can download a PDF version of the research request form here and you can find a PDF version of the photo copy order form here. For more information on the research services that NEHGS offers please visit our Research Services home page.